Shipping policy

This Shipping Policy applies to all orders placed with MyFrenchie.US for delivery within the United States. By placing an order with us, you agree to the terms outlined below.

A. Shipping Costs
We offer free shipping on all orders shipped within the United States.

B. Processing Time and Delivery Estimates
Orders are typically processed within 1-2 business days (Monday through Friday), excluding public holidays. Once shipped, most orders arrive within 3-12 business days, depending on your location. Orders placed after 5:00 PM Eastern Time will be processed the following business day.

C. Carriers
We ship orders using trusted carriers, including USPS, UPS, and FedEx, depending on your location and the shipping method selected.

D. Address Changes
If you need to update your shipping address, please contact us at support@myfrenchie.us within 24 hours of placing your order. Once an order has shipped, we are unable to change the delivery address.

E. Order Cancellations
You may cancel or modify your order any time before it ships by contacting our customer support team. Once an order has shipped, it can no longer be cancelled; please refer to our Return and Refund Policy for further options.

F. Damaged or Lost Packages
If your package arrives damaged, please refuse delivery if possible and contact us right away. If you've already accepted delivery of a damaged package, please reach out to our customer support team so we can help resolve the issue as quickly as possible.

Contact Us
MyFrenchie.US
Phone: +1 (406) 691-8717
Email: support@myfrenchie.us
Address: 919 N Market St #950, Wilmington, DE 19801, United States